Definitions:

Pyxel/ Pyxel Ltd/ the Company: Primary designer and the site owner.
The Client/ You: The company or entity requesting the services of Pyxel Ltd.

General

Pyxel will carry out work only where an agreement is provided either by email, telephone, mail or fax for individuals who are 18 years of age or above. An ‘order’ is a written or verbal contract between Pyxel and the client, which includes telephone and email agreements. All agreements are bound by this document. For detailed information regarding the privacy policy at Pyxel click here.


Website Design

All efforts will be made to ensure the highest quality of the delivered services and to make sure that the website and any scripts or programs are free of errors. However,Pyxel cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it. The website, graphics and any programming code remain the digital property of Pyxel until all outstanding dues are paid.

All scripts, CGI applications, PHP scripts and software (unless specifically agreed), designed by Pyxel remain the copyright of Pyxel and may only be commercially reproduced or resold, with the written permission of Pyxel.

Pyxel cannot take responsibility for any copyright infringements caused by materials submitted/added by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of ownership of property in question.

Any additions to the core tasks will be carried out at the discretion of Pyxel and where no charge is made by Pyxel for such additions,Pyxel accepts no responsibility to ensure such additions are error free and reserves the right to charge an appropriate amount for any correction to these or further additions.

The client agrees to arrange to Pyxel all materials required to complete the agreement as soon as is reasonably possibleto ensureproduct deliveryto the agreed standard and within the set deadline. However, Pyxelis not liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Pyxel will not be liable or become involved in any disputes, legal or otherwise, between the site owner and their clients and cannot be held responsible for any wrongdoing or misleading informationprovided by a site owner.This includes any costs incurred, compensations or loss of earnings due to work carried out on behalf of the client or their appointed agents.

A deposit of 50% is required with any project before any design work will be carried out unless agreed otherwise.

Upon completion of the website or the services rendered, the final payment of remaining dues is expected. It is non-negotiable, i.e. if a client decides to change their mind, since they had already authorised the work and are obliged by law to pay for the work incurred to deliver work.Non-payment will result in legal action if absolutely necessary.


CMS, Application and E-Commerce Development

Pyxel cannot take responsibility for any losses incurred by the use of software created for the client. Whilst every care has been taken to ensure that the products are problem free and accurate, ultimate responsibility lies with the client in ensuring that all software is accurate and functions according to their specifications and requirements before taking charge.

All scripts, CGI applications or software (unless specifically agreed) written by Pyxel remain the copyright of Pyxel and may be commercially reproduced or resold only with the permission of Pyxel.

Upon completion of the project the client is expected to fully test and commence the debug operation before application of the code or general availability of the site. Any “bugs”, errors or other issues found afterthe site is live are beyond the obligation of Pyxel. Any corrective measures then taken or not taken are solely atthe discretion of the website designer.


Website Hosting

We offer limited hosting services by buying from third party hosting solutions. The choice of the provider is subject on the market response, availability of product and the client’s specifications. To choose the hosting solution yourself please mention so in the correspondence with the company’s representatives.

Any fluctuations by the hosting providers’ tariff, expenses incurred in hosting, loss of data during transfers or additional expenses are to be incurred by the client or the hosting provider as might be decided.


Hosting Payment Policy & Billing Procedures

Accounts are set up on a pre-paid basis. Payments are accepted via cheque or bank transfer.All prices are guaranteed at the time of pre-payment.Pyxel reserves the right to change prices at any time if more work is undertaken by us. Payment is due eachmonth or period following the date the account was established. If 10 days have passed and payment has not been posted, the account will be suspended until further notice. The customer is responsible for all payments owed on the account from the time of establishment to the time that the customer notifies Pyxel Ltd to request termination of the services.


Payment of Accounts

50% of payment is required upfront before commencement of any work unless agreed otherwise. It is the Pyxel policy that any outstanding dues, incurred by Pyxel or any third party affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless formerly arranged with Pyxel.

Upon completion of the work, the clientis obliged to pay any outstanding dues in full. The company will contact the clients via email and telephone to remind them of such payments if they are not received by the due date. If the dues are not settled or if Pyxel has not been contacted regarding thedelay, access to the related website may be denied, the web pages removed, or the case might be passed to the Small Claims Court to pursue payment,non-payment can result in county court judgements being added to the client’s credit rating.

Consistent non-payment of an invoice will result in our solicitors contacting the client in question, with authority to take the matter further and seek legal help and even court summons if no resolution can be agreed upon.


Passing of Rights

At the end of project you are assigned the rights to use the product and services, (as permissible) including, the website(including the text, graphics, animation, audio components and digital components contained within the finished website), the software or the services as negotiated.However, no rights of ownership are conveyed unless specifically stated in the Project Contract. The rights to use, as discussed above, shall not be passed until all amounts due to us from you are paid.This meansthat we have a lien over any service, products, data or information.If your accounts are unpaid for up to 2 months from the date of invoice, your rights as an owner will be forfeited.

The ownership rights to photos, graphics and any third party items such as source code, are subject to their rights of use and always remain the property of their respective owners.

Unless there exists a written agreement in the Project Contract, all products, including CMS, Interfaces, Navigational Devices, Menus, Menu structures or arrangements, icons, help, all operational instructions, scripts, CGI applications, software, programming/source code and all such components of any source or object computer code (the website), all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights.You specifically agree not to temper or modify anything that may in any way infringe upon or undermine our rights, title, or interest in the website or our products and services. Similarly,any sale, transfer or gift of the wholeor of any part of any item, data or anything whatsoever that is owned by the company. You fully understand that we reserve the right to reproduce, reuse, develop and use in any other way of our choosing anything that is within our ownership.


Complaints Procedure

Informal procedure

If a client experiences any problem with their web service provided by Pyxel, they should raise the matter directly using our online contact form or contact the representative designated to them, providing them with sufficient information to identify the problem or the glitch causing the problem and clearly specifying the difficulties they are facing during usage.

Pyxel is dedicated to improvingthe quality of our delivered product and welcome any sort of feedback.We will strive to resolve the matter to the satisfaction of the complainant.

Formal complaints procedure

The formal procedure is only to be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally or where a satisfactory conclusion could not be reached following the informal procedure.

A formal complaint should be made in written form to Pyxel, who will acknowledge receipt and ensure that the matter is looked into as soon as possible. The initial response to the complaint can be expected within seven days of receipt with a comprehensive follow-up that should be expected within 30 days and any subsequent solution implemented in the shortest time possible.